Shipping Policy
Last updated: October 6, 2025
Welcome to Amber Paris. This Shipping Policy explains how we handle shipping and delivery of your orders placed through our website amberparis.fr.
1. Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.
If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional time for delivery during busy seasons.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
| Destination | Estimated Delivery Time |
|---|---|
| France (Mainland) | 2–5 business days |
| European Union | 5–10 business days |
| United Kingdom | 5–10 business days |
| International | 7–15 business days |
Please note that delivery times are estimates and may vary depending on carrier delays or customs procedures.
3. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number.
You can track your package using the link provided in the email.
4. Shipping Carriers
We ship orders using trusted carriers such as La Poste, Colissimo, Chronopost, DPD, or UPS, depending on your location and selected delivery option.
5. Customs, Duties, and Taxes
Amber Paris is not responsible for any customs duties, taxes, or import fees applied to your order.
All fees imposed during or after shipping (such as tariffs or customs charges) are the customer’s responsibility.
6. Lost or Damaged Packages
Amber Paris is not liable for products damaged or lost during shipping.
If you received your order damaged, please contact the shipping carrier or our support team to file a claim.
Be sure to save all packaging materials and damaged goods before filing your claim.
7. Incorrect Address
Please ensure that your shipping address is entered correctly at checkout.
We cannot replace or refund orders shipped to an incorrect or incomplete address provided by the customer.
8. Contact Us
If you have any questions about your order or our shipping policy, please contact us at:
📍 Address: 41 Rue de la République, 11000 Carcassonne, France
📞 Phone: +44 7399 830590
📧 Email: contact@amberparis.fr